FAQ

Which chair should I choose?

The chair you choose completely depends on your bridge layout, intended use, preferred design and the equipment you would like to interact with.

The Norsap chair range accommodates a variety of controllers, monitors and layout. From the smallest Norsap 800, which can be upgraded to accommodate smaller joysticks, to the biggest Norsap 4000 L chair, which can handle up to four monitors, several buttons and four joysticks.

The Norsap 1100, with its ultra-slim design, great comfort and classic five-star base, is featured in several super yachts, air carriers and on-shore facilities. Perfect when a smaller chair design is the primary need.

What is the difference between ACTIVE and IMPULSE?

ACTIVE chairs are activated or locked with various gas springs. When you want to adjust one of the settings, you use your body weight to move the selected setting into the desired position.

IMPULSE chairs are activated electrically. Their settings can be adjusted easily and rapidly. This can be done manually, or based on your height if using the Norsap Quicksize function.

Does any of the Norsap chairs come with user memory?

As an add-on to Norsap Quicksize, the chair may be fitted with a Norsap personal memory panel that allows up to four unique save slots for any combination of chair adjustments.

Use this for teams where one or more user is given a personal saving slot for their body size.

The Norsap Personal Memory panel recalls any previously saved chair size with one button press.

… but what is Norsap Quicksize?

In order to keep it simple, we made the Norsap Quicksize function, enabling all six electric motors to simultaneously run and adjust arm and leg parameters based on your height. This makes it a breeze to RESET and RESIZE the operator’s chair after the previous shift. Norsap Quicksize may also be used for complimentary adjustments to the arms and leg, speeding up the process when taking over the chair after a shift.

What are NORSOK standards?

The acronym NORSOK represents “the Norwegian shelf’s competitive position” and was introduced in 1994 to cut costs and improve competitiveness on the Norwegian continental shelf.

The NORSOK standards are developed by the Norwegian petroleum industry. Their purpose is to ensure safety and cost-effectiveness in developments and operations in the petroleum industry. They are intended to replace individual oil company specifications and serve as references for the industry as a whole.

You can read more about NORSOK here.

 

Can I Integrate free components, such as Joysticks and throttles, in Norsap chairs?

Yes.

Norsap 800 and 1100 are not suitable for added equipment, but all other chairs can be equipped with enclosures for joysticks, engine throttles or any other component you wish to integrate.

 

Before we can deliver these enclosures or add-on joystick boxes, we need to know the following information:

  • Where the components should be located – left or right side of the chair from the user’s perspective.
  • Depth x Width x Length of the component.
  • Bending radius and the number of cables leading to the component.

By sending us 3D models of the components you want to integrate, you can speed up the process. This is much appreciated by our R&D team. However, a CAD drawing such as DXF or DWG is also sufficient.

If you can’t provide 3D models or CAD drawings, please send us the make and model of the component so we can search our archive for the dimensions.

Can I get my name or logo on the chair?

Yes, you can.

Norsap 800, 1000, 1100 and 1500 can be delivered with embroidered logos on the backrest. Norsap 1600, 1800 and 4000 can be delivered with foil or embroidered logos on the backrest.

For embroidered logos, we need a high-resolution .BMP file. For foil logos, we need the logo in a vector format for the best result.

Please fill out this form with the necessary information when placing the order.

Contact Norsap or your regional dealer for more information.

What is the maximum load of my chair?

This depends on the conditions the chair operates under and the equipment installed on it.

Consult your regional dealer or Norsap head office if you need guidance.

Can I download 3D files of my chair or rail?

We have 3D files for every chair and rail available.

Just go to your preferred chair or rail and download the .zip file. You will find this under “Datasheets” or the quick menu “Show downloads”.  Inside the .zip file, you will find the chair or rail in Parasolid format (.x_t). Use these files to visualize the chair in your project, or to experiment with adding equipment to the armrests and figure out what you want to integrate with your chair.

What is a Parasolid file?

The Parasolid file format is native to the Parasolid geometrical kernel. Today, it is widely used in a range of applications, including SolidWorks, SolidEdge, NX, Microstation, Ansys and Abaqus.

If you have trouble importing Parasolid files to Autodesk, go to Autodesk knowledge to learn more.

If you have an Autodesk license for personal use, Parasolid files are not supported.

How do I adjust the chair or deck rail?

First, check the manual. If the desired adjustment is not mentioned in the manual, contact Norsap for instructions.

Some adjustments will void the warranty on the chair and components if done without guidance from Norsap.

Do I need to lubricate any moving parts?

Gliding parts on the chair can be lubricated with a silicone-based lubricant.

If the chair is on a deck rail, it is important that the deck rail’s tracks is NOT lubricated.

How do I clean my leather chair and ensure long-lasting leather quality?

As a natural product, leather is very durable and hardwearing, but all leather products require cleaning and protection. By following these instructions, you will ensure long-lasting leather quality. Never place leather furniture closer than 20-30cm to a radiator, or in direct sunlight.

LEATHER CLEANING

Cleaning removes everyday dirt and stains from your leather. Without proper cleaning, the leather will develop grease spots or discoloration over time. To avoid this, clean with Soft Cleaner on a regular basis. We advise once a month.

LEATHER PROTECTION

Protect your leather to maintain its original quality. Use Leather Protection Cream 2-4 times a year. This will protect against spots and preserve the leather’s softness.

… but what about the fabric?

Fabric requires regular light vacuuming. Occasional cleaning should be done with a reputable brand of upholstery shampoo, following the manufacturer’s instructions.

… but can I easily replace any cushion on any chair?

Yes. On the majority of chairs, you can replace the backrest cushion by undoing a few clips or screws.

On Norsap 1100, Norsap 1600 and Norsap 2000 with leather backrests, the backrest cushion is part of the mechanical tilt adjustment. Make sure you have the correct instructions on how to replace these cushions before you start.

If there is lumbar support or any other integrated accessories in the backrest, specify this when ordering replacement cushions.

What should I do when I need spare parts?

You should take a picture or write down the chair model and order number of your chair. The label describing the chair is usually under the seat cushion or footrest. Contact your regional dealer or Norsap head office for delivery times.

Depending on the size and location of the needed part, it may be better to replace the module where the spare part is located. This is something our sales department will evaluate in collaboration with our R&D team.

I want more adjustment possibilities or need to upgrade my chair.

You can upgrade or switch the chair top on some of our models. Contact Norsap head office to evaluate your options.

I am going to move or store my chair. Does Norsap sell covers?

Yes, we offer covers for all our chairs, seat cushions and armrests.

Contact Norsap or your regional dealer to place your order.

General Terms and Conditions

These General Conditions apply unless otherwise agreed in writing.

DOWNLOADS

We are currently gathering all the documentation.

All documents

If you need all documentation we currently have available on a product, or logo and profile guidance.

User manuals

Chairs

Deckrails

Manual Rails

Electrical Rails


Documents
Certifications
  • ISO 9001:2015 – Download
  • NS800 & NS1000 High speed certification – Download
  • NS1500 & NS1700 High speed certification – Download
Declarations

Postal address

NORSAP AS
Mjåvannsvegen 45/47
NO-4628 Kristiansand S
NORWAY

Contact info